Help Center

Need Some Help?

Call, chat or email one of our friendly employees and they’ll be happy to assist you in any way ( MONDAY-THURSDAY 7:00AM - 7:00PM and FRIDAY 7:00AM - 5:00PM ) *All times are Pacific Time (PT)

Customer Support Email: Support@hotsaber.com 

Customer Support Phone: +1 205-964-2764

 

Frequently Asked Questions

Delivery Timing

How long will it take for my order to be delivered?

We'll provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location, and the items you order. but your order will be delivered within 7 to 10 business days, When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. Products may be delivered in separate shipments.

We deliver between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays. We cannot determine your exact delivery time, but we can tell you if your order has been shipped and whether or not there are any problems with it that have been reported to us that could delay delivery.

Delivery dates noted apply to orders placed by 5 pm local time (or 4 pm local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed by 5 pm on the same business day that the order is placed. (Business days are defined as Monday through Friday, except holidays.) Items shipped directly from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation email. (Not available for in-store orders if the email address is not submitted.)

 

Do I have to wait at my house or office all day for my delivery?

For your security and protection, it's best to have someone available to sign for your order between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays. Our drivers' delivery routes change from day to day so there is no way to determine the exact time your order will be delivered. If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

What time can I expect my order to be delivered?

In most cases, our drivers deliver orders between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays. Since our drivers' delivery routes change from day to day, we cannot determine an approximate time your order will be delivered.

Can I specify a delivery time for my order?

We are unable to specify a particular time for your order to be delivered.

  • Office supply orders: Items stocked in Hotsaber warehouse can generally be delivered any weekday.

Note: Products not stocked in Hotsaber warehouse are unable to have a specific delivery date assigned to them.

Shipping and Delivery Status

How will I know whether my order has been shipped?

When you place an order on Hotsaber.com, we'll send you an email confirmation to let you know when it's been shipped and is headed on its way to you.

How can I check on my order's delivery status?

By checking the tracking number sent to you in the email confirmation

 

I won't be available to accept my delivery. What do I do?

If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that's more convenient for you.

  • Please contact us and we will be happy to help you.
  • If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

What if I don't receive my order by the scheduled delivery date?

If you don't receive your order by 5 pm on the scheduled delivery date, contact us  Keep in mind that UPS may deliver to residential addresses until 7 pm.

What should I do if my order says it’s delivered but I don’t have it?

Please contact us and we will be happy to help you.

What do I do if I forget my UPS tracking number?

Just check your email and you will find the email confirmation we sent you with the tracking number.

I received most of my order, but I'm missing one item, what should I do?

  1. Check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately.
  2. If your missing item was scheduled to arrive with other items but was missing, please contact us for assistance.

Warehouse Location

Hotsaber

10685-B Hazelhurst Dr. #27968

Houston, TX 77043